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Alice  England

Here to help...

We don’t just sell our products - we know them. Our friendly team share decades of experience in natural hair and body products, and we’re happy to help with any questions you may have.

Help! My order has not been received?

**We post orders out every business day (Mon-Fri excluding Bank Holidays) after 12pm via Royal Mail. If you have given us your email address you will receive an email to let you know when your parcel left our warehouse. All our parcels are sent via Royal Mail and will arrive with your Postie.

Royal Mail estimated delivery times are:

UK Royal Mail First Class - 1-2 working days

UK Royal Mail Standard - 2 - 3 working days

Some orders may be a bit too big for your letterbox. If you are out when your Postie delivers, your parcel may be at your local sorting office. If you wish you can leave a note to advise of a safe place to leave your parcel in the “notes” part of the delivery address.

**Please note: If you place your order after 12pm it may not be sent until the next business day.

If your parcel has not turned up after your estimated delivery time or you think you have made an error in your delivery address give our friendly team a call on 01548 830590 or +44 1548 830590 (international customers)

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